Rev. Mari Wallace
- Posted on: Jun 14 2018
I wanted to take a moment to compliment some of your staff members on exceptional service rendered to first my daughter, Danielle Langley, and myself.
My daughter was in a horrible car accident on 3/31/15 and was ultimately referred to Dr. Chalkin by her PCP (after the hospital’s referrals to surgeons were futile. None of those offices ever returned our calls). I had to travel from Washington DC to Tulsa to help care for my daughter and her 5 children the day after the accident, although my daughter suffered great pain with her broken arm for a full week before we finally were directed to your office. Your office got us in the next day after receiving a call from the PCP. I am SO grateful for that.
From the first moment we entered the office until today, we have received nothing but excellence in both customer service and care for my daughter. When I expressed the urgency in getting my FMLA paperwork handled, your staff made themselves available immediately to assist me, despite how busy the practice was. No words could express my appreciation for their willingness to take on the urgency of this, as my employment status was contingent upon the completion of the paperwork.
I’ve been in healthcare for over 20 years and I have rarely seen a team work so well together and be so driven to provide such outstanding patient care. Mr. Clary, I am a firm believer, that great staff are a reflection of great leadership.
I would like to give a special thank you to Melissa, Erica, Chris and Lynda. These ladies truly went above and beyond the call of duty. They are to be commended for their dedication and compassion towards both me and my daughter in this very trying time.
Please feel free to contact me directly should you need to. Please share this with the rest of your staff (ladies at the front desk were fabulous as well) and extend a very warm thank you to Dr. Chalkin for the wonderful care he gave to my daughter as well.
Warm regards and blessings to all.”
– Rev. Mari Wallace